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Shipping Policy

Shipping

Orders are processed within 3–7 business days, excluding weekends and holidays. Processing times may vary during busy periods or markets.

Shipping rates are calculated at checkout. Once an order leaves our hands, we are not responsible for shipping delays caused by the carrier.

You will receive tracking information once your order has shipped.

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Orders that are local under $40 have a $5 delivery fee.

Orders that are local $40+ are FREE to the following locations:

- Cambridge

- Kitchener-Waterloo

- Guelph

- Breslau

- Puslinch

- New Hamburg

- St.Jacobs

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Returns & Exchanges

Due to the personal and hygienic nature of soap and body products, all sales are final.

We do not accept returns or exchanges on used or opened items.

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Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos of the issue

If approved, we will offer a replacement or store credit at our discretion.

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Lost Packages

We are not responsible for packages marked as delivered by the carrier. Please ensure your shipping address is accurate at checkout.

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International & U.S. Shipping

We currently offer shipping within Canada and to the United States. International availability may vary and is subject to change without notice.

Customers outside Canada are responsible for any customs duties, taxes, import fees, or brokerage charges imposed by their country. These fees are not included in the purchase price or shipping cost and are the responsibility of the recipient.

Customs processing times vary by country and may cause delays beyond our control. Cedar & Earth Co. is not responsible for delays, holds, or refusals caused by customs authorities.

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If a package is refused, unclaimed, or returned due to unpaid customs fees or incorrect address information, the order will not be refunded.

We are not responsible for international shipments once they have been accepted by the carrier and marked as shipped.

By placing an international or U.S. order, you acknowledge and accept these terms.

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